FAQ

The SMS World is an ILDO bulk SMS provider that facilitates a smooth, direct connection between global organizations and Indian audiences.

Yes, we do. These are stored only on the bulk Bulk SMS Web to SMS platform. If, however, you are using the Bulk SMS Text Messenger, you will be able to see your delivery report for as long as you keep the sent SMS message in your Sent items box.

No refund is provided in case of any non-delivered/failed message as we have been charged for every message irrespective of the status and more resources are put to check the cause of the undelivered message and we retry sending the messages before sending the failed message report.

Yes, we provide API in various programming languages, based on the client's requirement.

Users will send SMS from the internet Panel, Excel Plugin, API. However, Resellers aside from sending SMS also can sell SMS to their customers. Resellers get a white panel in which they’ll get what they want. they’re going to be supplied with admin rights so they’ll manage their users.

The sender-id is that number (or alpha string) that appears on the recipients’ phones. A sender-id may be a string of up to eleven characters. 1st and 2nd characters represent the Mobile Operator’s network and therefore the location followed by hyphen(-). you’ll be able to use the remaining eight characters of the sender-id. It can be your name or brand. For instance, if your name is XYZ then the sender-id is like TA-XYZ.

In DND Filtering, you can send SMS to both DND and Non-DND messages. But in DND without Filtering, you can only send SMS to Non-DND messages.

For adding a new sender id, you need to mail us your new username. Then we will add your username.

Submit a scanned and filled form with your sample message on letterhead to your admin/reseller. Upon approval, the sender ID is activated within an hour.

Sender ID approval generally takes 10 minutes to 1 hour depending on the type of ID.

You’ll receive a notification or can check the approval status from your panel.

One message of up to 160 characters is counted as 1 credit.

Yes, you can send longer messages. Credits are deducted based on the number of 160-character segments.

A template is a saved message format you can reuse multiple times for bulk messaging.

Go to Message Box >> Bulk SMS >> Show Advanced Settings. You can schedule messages individually or in bulk.

No, there’s no limit to how many SMS you can schedule.

You can integrate SMS through API or use a suitable programming language.

Yes, Unicode SMS allows you to send messages in different languages or with special characters.

No, all messages must be pre-approved templates, so personalized/customized messages are not allowed.

Carousel SMS lets you attach brand or product images with a WhatsApp link and send it as a single SMS link.

Yes, links can be included in your Carousel SMS messages.

Yes, The SMS World supports secure OTP SMS delivery via the portal.

Yes, transactional SMS can be sent by linking your website/app with our portal.

Messages are generally delivered within 15 seconds, depending on the recipient’s network conditions.

Yes, you can upload an Excel sheet with contact numbers and send messages in bulk.

No, we do not have an app. However, our website is fully mobile responsive and easy to use.

No, personal SMS cannot be sent, as all messages require template approval.

Reports show the number of SMS sent and their delivery status.

Yes, reports can be viewed and downloaded from the panel.