Interactive Voice Response Systems, or IVRs, are a form of technology hat guides a caller through a procedure using a computer-generated pre-recorded voice or dynamically synthesised audio. Implementing an Interactive Voice Response System Kolkata is important for quickly and effectively resolving customer complaints. Businesses are seeking an IVR service provider Kolkata to help them manage their operations while lowering the cost of inquiries, support calls, and other calls to and from their organisation.
It might be difficult to find someone to just answer phones all day, whether for a large or small company. Answering business calls may be a time-consuming task for a company. On the other hand, hiring individuals to transfer calls to a different department or answer simple queries is not cost efficient.
To expedite the process, businesses are turning to Interactive Voice Response (IVR) companies. Choosing the proper IVR provider for your organisation can be challenging and time-consuming, despite the fact that India has a large number of them.
IVR Service Provider Kolkata Key Features
| Price | 12000 per year |
|---|---|
| Validity | 1 year |
| Free Minutes | 10000 minutes |
| SMS Free | 6000 SMS |
| SMS | Use SMS as auto reply to the client |
| Agents | Unlimited |
| Concurrent Calls | 5 |
| Call Recording | Get recordings of all calls |
| Multilevel IVR | Use multilevel IVR with multilevel extensions |
| Greetings | Use greeting with your company name |
| IVR Report | Get proper report of all calls |
To produce more sales, give the finest service, and increase profitability, any company must build trust with its customers. When your consumers contact you, The SMS World assists you in establishing that trust.
- A simple dashboard that lets you choose from a variety of numbers and virtual numbers.
- Basic and complex IVR options are available on the dashboard.
- Integrate third-party apps and webhooks to create a cutting-edge business solution.
- We’ve come up with a number of innovative tactics and solutions to help you feel more at ease using our IVR services. For example, there is an option called “Is Sticky,” which allows you to stay with the same agent you were speaking with. This option not only saves you time, but it also allows you to keep talking to the same agent even if the call is disconnected.
- Voice broadcasting allows you to make immediate outgoing calls and engage with your consumers.
- Your agents and you are quickly notified by SMS and Email for various situations such as missed calls.
- The IVR may be coupled with third-party, CRM, and other applications to receive a real-time unified picture of customer data.
Our Easy To Use IVR Service Kolkata
Language options with IVR Service Provider Kolkata
We believe that through offering flexibility, an IVR service should be able to satisfy the diverse needs and backgrounds of its clients. As a result, we offer a variety of language options so you may personalise your voice greeting for your customers and provide them with the most personalised welcome imaginable.
Parallel Ringing with IVR Service Provider Kolkata
You want to ensure that no caller is kept waiting for long periods of time because different users are linked behind your front-end company contact number. As a result, when you use Kolkata SMS World IVR service, your incoming call will ring to all of your users at the same time, boosting the possibilities of a faster resolution.
User mapping that is adaptable with IVR Service Provider Kolkata
The SMS World IVR Service Provider Kolkata assures that you have a scalable and dependable consumer communication system that can adapt to your changing company needs. With a few clicks, you can add or remove users. You can even select various users for weekends and working/non-working hours, depending on your needs.
Options for Call Routing with IVR Service Provider Kolkata
The ability to route calls to specific cell phone numbers is one of the most crucial aspects of an IVR system. Businesses can select from a number of call routing alternatives based on how their teams function. Examples include simultaneous routing and one-on-one call routing to a group of phone numbers for a predetermined length of time.
About The SMS World IVR Service Provider Kolkata
IVR solutions have enabled corporations to foster seamless communication between all clients, stakeholders, and team members of corporate organisations across all countries and industries. The SMS World IVR Service Kolkata believes strongly in the importance of clear and professional communication, and we’ve seen how IVR can help with that. Because of the sophisticated and innovative technology it is built on, The SMS World IVR Service Kolkata has been one of the market leaders. Bulk SMS, Voice SMS, API SMS, and OTP SMS are just a few of the possibilities available at The SMS World.
Why should you use us as your IVR service provider Kolkata?
Regardless of the size of the organisation, a well-organized IVR communication system portrays an outstanding and professional image.
99.9% uptime of your calls
Our IVR system is protected by industry-standard data protection features such as impenetrable privacy and security barriers. Security groups, encrypted data storage, safe and customizable access, and other capabilities are available through our web services. To provide a safe IVR service, we additionally provide additional security measures such as security groups and network access control lists.
365*24*7 customer support
Our customer support staff will be ready to help you get the most out of The SMS World 24 hours a day, 7 days a week. Our experienced support team will be accessible to assist you if you have a problem with our IVR service. If you have any questions or problems with our IVR service, you may reach out to us through phone, email, ticket, or live chat at any time.
Over 1000 customers have put their faith in us
We are currently the top cloud communication service in emerging nations, with a diverse variety of industrial sectors and over 1000 clients in Kolkata. Our smart platform, which employs over 100 people globally, provides unrivalled dependability and insight to our clients by simplifying business communication via phone, video, AI, and voice call service.
Interactive voice response / IVR Service Provider Kolkata
IVR is an automated call management solution that greets customers with a personalised greeting and provides them with a menu of options from which to choose the desired inquiry. You can personalise the service for your consumers using our provider’s hosted IVR system (IVRS).
IVR Service Provider Kolkata for business
Your clients will be greeted with a professional IVR menu that uses call routing to direct them to the appropriate department. IVR responds to customer requests by calling their phone number, using call distribution or auto-attending, and leaving a voicemail message.
Advantages of IVR Solution Kolkata
Pre-recorded IVR Service Kolkata
Add a personalised greeting IVR audio message to your business number, complete with professionally prepared content. It enables your customers to quickly fix their issues by selecting the appropriate IVR option.
Automate customer support
Any firm can automatically address customer support concerns through IVR voice messages using an IVR solution. In IVR, an automated solution for your consumers saves time and money in terms of human resources.
Calls are sent to the appropriate agent
Any organisation can use an IVR system to route calls to available agents depending on time and capabilities. Through skill-based and time-based routing, IVR solutions automatically assign client calls to agents.
Handle a high volume of calls
A business’s IVR solution can handle multiple simultaneous calls. Any business that has an IVR message integrated with it can handle a high volume of calls and route them to assigned users.
Increase Professionalism
A greeting IVR music for your business number enhances your company’s values, resulting in a high positive impact on your customers. It always results in improved business branding.
Reduce operational cost
The expense of implementing an IVR solution into your company will be minimal. The cost of human resources and hardware is reduced with an automated IVR system, and it is location agnostic.
FAQ’s About IVR Service Provider Kolkata
✅ What is IVR Service Kolkata?
A voice response system in Kolkata is known as IVR service Kolkata. Pre-recorded voice menus are played by an automated phone system. Upon receiving an incoming call the system automatically routes it. Incoming callers can obtain information through a voice response system of pre-recorded instructions without speaking to an agent, as well as use menu options via touch tone keypad selection or speech recognition to have their call routed to specified departments or specialists.
✅ How does IVR Service Kolkata work?
IVR Kolkata (interactive voice response) is a feature of an automated business phone system that interacts with callers and collects information by presenting them with a menu of options. It then takes actions based on the caller’s responses via the telephone keypad or voice response.
✅ Which is the best IVR service provider Kolkata?
The SMS World allows people to communicate with one another, businesses to expand into new areas, and everyone to attain their full potential. We provide Voice SMS, Bulk Text SMS, Interactive Voice Response (IVR) System, and much more for businesses around Kolkata. The SMS World is the building block that enables you to keep in touch with your consumers efficiently across calls and SMS, powering 3 million client engagements every day. 500+ companies of all sizes rely on The SMS World Platform.
✅ How much does an IVR service Kolkata cost?
It mainly depends on the package you avail The SMS World provides you the IVR service Kolkata at an extremely competitive price.
✅ How can I get IVR service for my business?
Just connect with our representative via call or visit our website and get a super easy IVR setup with greetings, keypress agent routing, call recording and many more useful features.
✅ What are the advantages of using an IVR Service Kolkata?
It automates the call-receiving process, allowing a small business to meet multiple client demands without having to hire many helpers. As a result, an IVR system Kolkata can help a company’s image while saving money. Human errors are also reduced when automation technology is used.
✅ How can I avail IVR services Kolkata?
IVR stands for Interactive Voice Response and is an automated telephony system that can manage any volume of calls from your consumers. We offer smart IVR service configured with a virtual IVR number at The SMS World, the leading IVR service provider Kolkata. Our cutting-edge IVR technology boosts productivity and customer satisfaction by allowing you to map departments and agents to extensions, allowing you to connect with consumers and routing calls to the right agent or department.
Allow our IVR system Kolkata to do more for you: collect data, generate extensive statistics on your business calls, talk with your customers, provide self-service, or connect them to the appropriate agent, for both inbound and outbound campaigns.
✅ Is IVR a good alternative for small businesses?
For startups and small enterprises, interactive voice response (IVR) is a good way to provide customers with a broader view of the company. The caller can simply connect to several departments like sales, support, and so on via an IVR system Kolkata. Only a firm that wants to expand can try to improve its customer experience and treat consumers well at every touch point.
✅ Will your hosted IVRs work with my existing phone system?
Yes! Your existing number can be converted into an IVR, it just requires diverting all your calls to our system number and you are ready to go.
✅ How much does it cost to transfer my current phone number to your system?
It depends on the package you avail or the one with which you are working with currently.
✅ Which types of Kolkata IVR numbers are available?
An IVR number is a phone number with cloud telephony capabilities that automatically answers and directs your customers’ calls without the need for human participation. An IVR number can handle incoming calls and your company message may be given to them without difficulty.
You can use toll-free or local numbers to build up your Kolkata IVR system.
Get a Free Quote:
