IVR Service Provider Mumbai

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IVR Service Provider Mumbai

IVRs, or Interactive Voice Response Systems, are a type of technology that allows a caller to be guided through a process by a computer-generated pre-recorded voice or dynamically created audio. The use of an Interactive Voice Response System Mumbai is the key to resolving consumer inquiries in a timely and efficient manner. Businesses are looking for a reliable IVR service provider Mumbai that can assist them in managing their operations while also lowering the cost of inquiries, support calls, and other calls to and from their company.

Hiring employees solely to take phone calls all day, whether for a large or small company, becomes a bit of a challenge. For a business, answering business calls can be a time-consuming task. Hiring employees to transfer calls to a different department or answer simple questions, on the other hand, is not cost effective.

To make the process go more smoothly, businesses are turning to Interactive Voice Response – IVR – providers. Despite the fact that Mumbai has a large number of IVR providers, selecting the right one for your business can be difficult and time-consuming.

IVR Service Provider Mumbai Key Features

Price 12000 per year
Validity 1 year
Free Minutes 10000 minutes
SMS Free 6000 SMS
SMS Use SMS as auto reply to the client
Agents Unlimited
Concurrent Calls 5
Call Recording Get recordings of all calls
Multilevel IVR Use multilevel IVR with multilevel extensions
Greetings Use greeting with your company name
Extensions You can add extension for key press option
Holiday Setup Have option to voice call
Click-to-Call Have option to initiate call to agent with client
Live Call Monitor Have option to see live calls
IVR Report Get proper report of all calls

Any company must build trust with its customers in order to increase sales, provide the best service, and increase profitability. The SMS World helps you build trust with your customers when they contact you.

  • A simple dashboard that lets you choose from a variety of numbers and virtual numbers.
  • Basic and complex IVR options are available on the dashboard.
  • Integrate third-party apps and webhooks to create a cutting-edge business solution.
  • We’ve come up with a number of innovative tactics and solutions to help you feel more at ease using our IVR services. For example, there is an option called “Is Sticky,” which allows you to stay with the same agent you were speaking with. This option not only saves you time, but it also allows you to keep talking to the same agent even if the call is disconnected.
  • Voice broadcasting allows you to make immediate outgoing calls and engage with your consumers.
  • Your agents and you are quickly notified by Bulk SMS and Email for various situations such as missed calls.
  • The IVR may be coupled with third-party, CRM, and other applications to receive a real-time unified picture of customer data.

Language options with IVR Service Provider Mumbai

We believe that by providing flexibility, an IVR service should be able to accommodate its clients’ various needs and backgrounds. As a result, we provide a number of language options so that you can personalise your voice greeting for your customers and give them the most personalised welcome possible.

Parallel Ringing with IVR Service Provider Mumbai

You want to make sure that no caller is kept waiting for long periods of time because different users are linked behind your front-end business contact number. As a result, when you use India’s The SMS World IVR service, your incoming call will ring to all of your users at the same time, increasing the chances of a faster resolution.

Flexible user mapping with IVR Service Provider Mumbai

In Mumbai, the SMS World IVR Service Provider ensures that you have a scalable and reliable customer communication system that can adapt to your changing business needs. You can add or remove users with just a few clicks. Depending on your needs, you can even designate different users for weekends and working/non-working hours.

Call Routing Options with IVR Service Provider Mumbai

One of the most important features of an IVR system is the ability to route calls to specific cell phone numbers. Depending on how their teams work, businesses can choose from a variety of call routing options. Simultaneous routing or one-on-one call routing to a group of phone numbers for a set period of time are examples.

About The SMS World IVR Service Provider Mumbai

IVR solutions have enabled businesses to maintain continuous communication with all clients, stakeholders, and team members across all countries and industries. We believe in the importance of clear and professional communication at SMS World IVR Service Mumbai, and we’ve seen how IVR can help with that. The SMS World IVR Service Mumbai has been a market leader due to the sophisticated and innovative technology it is built on. The SMS World offers a variety of services, including bulk SMS, API SMS, OTP SMS, and Voice SMS.

Why The SMS World as your IVR service provider Mumbai?

The well-organized IVR communication system projects an impressive and professional image regardless of the size of the organisation.

99.9% uptime of your calls

Industry-standard data security procedures, including impenetrable privacy and security barriers, protect our IVR system. Amazon Web Services offers a variety of data security solutions, such as security groups, encrypted data storage, secure and tailored access, and so on. We also provide advanced security features like security groups and network access control lists to provide a secure IVR service.

365*24*7 customer support

Our customer service team will be available to help you get the most out of The SMS World 24 hours a day, 7 days a week. Our professional support team will be available to assist you whenever you have a problem with our IVR service. If you have any questions about the IVR service we provide, you can contact us at any time via phone, email, a ticket, or live chat.

Over 1000 customers have put their faith in us

We are now trusted by over 1000 organisations in India, and we are the leading cloud communication provider in emerging markets, covering a wide range of industrial verticals. With over 100 employees worldwide, we provide unrivalled dependability and intelligence to our clients by enabling business communication via voice, video, AI, and messaging via our smart platform.

Interactive voice response / IVR Service Provider Mumbai 

IVR is an automated call management solution that greets clients with a personalised greeting and offers a menu of alternatives from which to select the desired enquiry. Our provider’s hosted IVR system (IVRS) allows you to customise the service for your customers.

Incorporating IVR – Interactive voice response – into a business number allows customers to contact their selected department via IVR voice, which rapidly answers their questions.

IVR Service Provider Mumbai for business

Greet your customers with a professional IVR menu that routes them to the appropriate location via call routing. IVR handles customer questions by calling them or leaving a voice message.

The Benefits of an IVR Solution

  • Pre-recorded IVR message

Add a personalised greeting IVR audio message with professionally generated material to your business number. It allows your consumers to swiftly resolve problems by picking the right IVR option.

  • Automate customer support

Using an IVR technology, any company may automatically address customer support concerns via IVR audio messages. An automated solution for your customers in IVR saves both time and money in terms of human resources.

  • Calls are sent to the appropriate agent

An IVR system can be used by any organisation to route calls to available agents based on time and skills. IVR solutions automatically assign client calls to operators using skill-based and time-based routing.

  • Handle a high volume of calls

An IVR solution for a business may handle several calls at the same time. Any company that has an IVR message incorporated into it can handle a high volume of calls and route them to certain users.

  • Increase Professionalism

A greeting IVR melody for your business number elevates your company’s values, leaving a lasting impression on your customers. It always leads to better corporate branding.

  • Reduce operational cost

The cost of deploying an IVR solution in your business will be inexpensive. An automated IVR system, which is location agnostic, reduces the cost of human personnel and hardware.

IVR Service India IVR Service Chennai
IVR Service Delhi IVR Service Kolkata
IVR Service Bangalore IVR Service Surat
IVR Service Hyderabad IVR Service Pune
IVR Service Ahmedabad IVR Service Jaipur

FAQ’s About IVR Service Provider Mumbai

What is IVR Service Mumbai ?

A voice response system is known as IVR. Pre-recorded voice menus are played by an automated phone system. Upon receiving an incoming call the system automatically routes it. Incoming callers can obtain information through a voice response system of pre-recorded instructions without speaking to an agent, as well as use menu options via touch tone keypad selection or speech recognition to have their call routed to specified departments or specialists.

How does IVR Service Mumbai work?

IVR (interactive voice response) is a feature of an automated business phone system that interacts with callers and collects information by presenting them with a menu of options. It then takes actions based on the caller’s responses via the telephone keypad or voice response.

Which is the best IVR service provider Mumbai?

The SMS World allows people to communicate with one another, businesses to expand into new areas, and everyone to attain their full potential. We provide Voice SMS, Bulk Text SMS, Interactive Voice Response (IVR) System, and much more for businesses around Mumbai. The SMS World is the building block that enables you to keep in touch with your consumers efficiently across calls and SMS, powering 3 million client engagements every day. 500+ companies of all sizes rely on The SMS World Platform.

How much does an IVR service Mumbai cost?

It mainly Depends on the package you avail The SMS World provides you the IVR service at an extremely competitive price.

How can I get IVR service for my business?

Just connect with our representative via call or visit our website and get a super easy IVR setup with greetings, keypress agent routing, call recording and many more useful features.

What are the advantages of using an IVR Service Mumbai?

It automates the call-receiving process, allowing a small business to meet multiple client demands without having to hire many helpers. As a result, an IVR system can help a company’s image while saving money. Human errors are also reduced when automation technology is used.

How can I avail IVR services Mumbai?

IVR stands for Interactive Voice Response and is an automated telephony system that can manage any volume of calls from your consumers. We offer smart IVR service configured with a virtual IVR number at The SMS World, the leading IVR service provider. Our cutting-edge IVR technology boosts productivity and customer satisfaction by allowing you to map departments and agents to extensions, allowing you to connect with consumers and routing calls to the right agent or department.
Allow our IVR system to do more for you: collect data, generate extensive statistics on your business calls, talk with your customers, provide self-service, or connect them to the appropriate agent, for both inbound and outbound campaigns.

Is IVR a good alternative for small businesses?

For startups and small enterprises, interactive voice response (IVR) is a good way to provide customers with a broader view of the company. The caller can simply connect to several departments like sales, support, and so on via an IVR system. Only a firm that wants to expand can try to improve its customer experience and treat consumers well at every touch point.

Will your hosted IVRs work with my existing phone system?

Yes! Your Existing number can be converted into an IVR, it just requires diverting all your calls to our system number and you are ready to go.

How much does it cost to transfer my current phone number to your system?

It depends on the package you avail or the one with which you are working with currently.

Which types of Mumbai IVR numbers are available?

An IVR number is a phone number with cloud telephony capabilities that automatically answers and directs your customers’ calls without the need for human participation. An IVR number can handle incoming calls and your company message may be given to them without difficulty.

You can use toll-free or local numbers to build up your Mumbai IVR system.