IVRs, or Interactive Voice Response Systems, are a sort of technology that guides a caller through a procedure using a computer-produced pre-recorded voice or dynamically generated audio. The implementation of an Interactive Voice Response System Kochi is essential for quickly and efficiently handling consumer concerns. Businesses are searching for a dependable IVR service provider Kochi to help them manage their operations while minimizing the cost of queries, support calls, and other calls to and from their firm. Hiring people exclusively to answer phones all day, whether for a large or small organization, becomes difficult. Answering business calls can be a time-consuming process for a company. Hiring people to transfer calls or answer simple queries, on the other hand, is not cost effective.
Businesses are turning to Interactive Voice Response – IVR – services to make the process go more smoothly. Despite the fact that Kochi offers a plethora of IVR providers, choosing the best one for your company can be challenging and time-consuming.
|Price||12000 per year|
|Free Minutes||10000 minutes|
|SMS Free||6000 SMS|
|SMS||Use SMS as auto reply to the client|
|Call Recording||Get recordings of all calls|
|Multilevel IVR||Use multilevel IVR with multilevel extensions|
|Greetings||Use greeting with your company name|
|Extensions||You can add extension for key press option|
|Holiday Setup||Have option to voice call|
|Click-to-Call||Have option to initiate call to agent with client|
|Live Call Monitor||Have option to see live calls|
|IVR Report||Get proper report of all calls|
To generate sales, give the finest service, and increase profitability, any firm needs to create trust with its customers. When your consumers contact you, SMS World can help you create trust with them.
We believe that through offering flexibility, an IVR service should be able to satisfy the diverse needs and backgrounds of its clients. As a result, we offer a variety of language options so you may personalise your voice greeting for your customers and provide them with the most personalised welcome imaginable.
You want to ensure that no caller is kept waiting for long periods of time because different users are linked behind your front-end company contact number. As a result, when you use Kochi SMS World IVR service, your incoming call will ring to all of your users at the same time, boosting the possibilities of a faster resolution.
The SMS World IVR Service Provider Kochi assures that you have a scalable and dependable consumer communication system that can adapt to your changing company needs. With a few clicks, you can add or remove users. You can even select various users for weekends and working/non-working hours, depending on your needs.
The ability to route calls to specific cell phone numbers is one of the most crucial aspects of an IVR system. Businesses can select from a number of call routing alternatives based on how their teams function. Examples include simultaneous routing and one-on-one call routing to a group of phone numbers for a predetermined length of time.
IVR solutions have helped businesses in many cities and industries to keep constant connection with all clients, stakeholders, and team members. At SMS World IVR Service Kochi, we believe in the necessity of clear and professional communication, and we’ve seen how IVR can help with that. Because of the complex and unique technology that it is based on, SMS World IVR Service Kochi has been a market leader. Bulk SMS, Voice SMS, API SMS and OTP SMS are among the services provided by SMS World.
The well-organized IVR communication system projects an impressive and professional image regardless of the size of the organisation.
Our IVR system is protected by industry-standard data protection protocols, including impregnable privacy and security barriers. Our web services provides a number of data security options, including security groups, encrypted data storage, secure and personalised access, and more. In order to provide a secure IVR system, we also provide extensive security features such as security groups and network access control lists.
Our customer service team is accessible 24 hours a day, 7 days a week to assist you in making the most of The SMS World. If you have an issue with our IVR service, our expert support team would be happy to help. If you have any questions about the IVR service we offer, please contact us at any time via phone, email, ticket, or live chat.
We currently have over 1000 organisations in India that trust us, and we are the leading cloud communication provider in emerging markets, covering a wide range of industrial verticals. We give unrivalled dependability and intelligence to our clients with over 100 employees worldwide by enabling business communication via audio, video, AI, and voice calls service via our smart platform.
IVR is an automated call management solution that greets customers with a personalised greeting and provides them with a menu of options from which to choose the desired inquiry. You can personalise the service for your consumers using our provider’s hosted IVR system (IVRS).
Incorporating IVR – Interactive voice response – into a business number enables clients to reach their chosen department via IVR voice, which quickly answers their questions.
Greet your customers with a professional IVR menu that directs them to the correct destination using call routing. IVR responds to customer inquiries by phoning them or leaving a voice message.
To your company number, add a personalised greeting IVR audio message with professionally prepared material. It enables your customers to quickly address issues by selecting the appropriate IVR option.
Any organisation that uses IVR technology can automatically answer customer support concerns via IVR audio messages. In terms of human resources, an automated solution for your consumers in IVR saves both time and money.
Any organisation can utilise an IVR system to route calls to available agents depending on time and capabilities. IVR solutions use skill-based and time-based routing to automatically assign client calls to operators.
A commercial IVR solution may manage several calls at the same time. Any organisation that uses an IVR message can handle a high volume of calls and route them to certain users.
A greeting IVR melody for your business number raises your company’s values and leaves a lasting impact on your consumers. It always results in improved corporate branding.
The cost of using an IVR solution in your organisation will be low. A location-independent automated IVR system lowers the cost of human labour and hardware.
|IVR Service India||IVR Service Jammu|
|IVR Service Nellore||IVR Service Mangalore|
|IVR Service Dehradun||IVR Service Mohali|
|IVR Service Ujjain||IVR Service Zirakpur|
|IVR Service Jhansi||IVR service Panchkula|
A voice response system in Kochi is known as IVR service Kochi. Pre-recorded voice menus are played by an automated phone system. Upon receiving an incoming call the system automatically routes it. Incoming callers can obtain information through a voice response system of pre-recorded instructions without speaking to an agent, as well as use menu options via touch tone keypad selection or speech recognition to have their call routed to specified departments or specialists.
IVR Kochi (interactive voice response) is a feature of an automated business phone system that interacts with callers and collects information by presenting them with a menu of options. It then takes actions based on the caller’s responses via the telephone keypad or voice response.
The SMS World Kochi allows people to communicate with one another, businesses to expand into new areas, and everyone to attain their full potential. We provide Voice SMS, Bulk Text SMS, Interactive Voice Response (IVR) System, and much more for businesses around Kochi. The SMS World is the building block that enables you to keep in touch with your consumers efficiently across calls and SMS, powering 3 million client engagements every day. 500+ companies of all sizes rely on The SMS World Platform.
It mainly depends on the package you avail The SMS World provides you the IVR service at an extremely competitive price.
Just connect with our representative via call or visit our website and get a super easy IVR setup with greetings, keypress agent routing, call recording and many more useful features.
It automates the call-receiving process, allowing a small business to meet multiple client demands without having to hire many helpers. As a result, an IVR system can help a company’s image while saving money. Human errors are also reduced when automation technology is used.
IVR stands for Interactive Voice Response and is an automated telephony system that can manage any volume of calls from your consumers. We offer smart IVR service configured with a virtual IVR number at The SMS World, the leading IVR service provider. Our cutting-edge IVR technology boosts productivity and customer satisfaction by allowing you to map departments and agents to extensions, allowing you to connect with consumers and routing calls to the right agent or department.
Allow our IVR system to do more for you: collect data, generate extensive statistics on your business calls, talk with your customers, provide self-service, or connect them to the appropriate agent, for both inbound and outbound campaigns.
For startups and small enterprises, interactive voice response (IVR) is a good way to provide customers with a broader view of the company. The caller can simply connect to several departments like sales, support, and so on via an IVR system. Only a firm that wants to expand can try to improve its customer experience and treat consumers well at every touch point.
Yes! Your existing number can be converted into an IVR, it just requires diverting all your calls to our system number and you are ready to go.
It depends on the package you avail or the one with which you are working with currently.
An IVR number is a phone number with cloud telephony capabilities that automatically answers and directs your customers’ calls without the need for human participation. An IVR number can handle incoming calls and your company message may be given to them without difficulty.
You can use toll-free or local numbers to build up your Kochi IVR system.