IVR Service Provider Chennai
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IVR Service Provider Chennai

IVRs, or Interactive Voice Response Systems, are a type of technology that allows a computer-produced pre-recorded voice or dynamically created audio to guide a caller through a process. The key to resolving consumer inquiries in a timely and efficient manner is to use an Interactive Voice Response System Chennai. Enterprises are on the search for an effective IVR service provider Chennai who can help them manage their operations while also lowering the cost of inquiries, support calls, and other calls to and from their firm.

Hiring workers only to take phone calls all day, whether for a large or small business, becomes a bit of a hardship for any organisation. Handling business calls can be a time-consuming task for a company. However, hiring employees to route calls to a different department or answer a simple question will not be cost effective.

Businesses are turning to Interactive Voice Response – IVR – providers to make the process go more smoothly. Choosing the right IVR provider for your business can be confusing and time-consuming, despite the fact that India has a large number of them.

 IVR Service Provider Chennai Key Features

 

Price 12000 per year
Validity 1 year
Free Minutes 10000 minutes
SMS Free 6000 SMS
SMS Use SMS as auto reply to the client
Agents Unlimited
Concurrent Calls 5
Call Recording Get recordings of all calls
Multilevel IVR Use multilevel IVR with multilevel extensions
Greetings Use greeting with your company name
Extensions You can add extension for key press option
Holiday Setup Have option to voice call
Click-to-Call Have option to initiate call to agent with client
Live Call Monitor Have option to see live calls
IVR Report Get proper report of all calls

To produce more sales, give the finest service, and increase profitability, any company must build trust with its customers. When your consumers contact you, The SMS World assists you in establishing that trust.

  • A simple dashboard that lets you choose from a variety of numbers and virtual numbers.
  • Basic and complex IVR options are available on the dashboard.
  • Integrate third-party apps and webhooks to create a cutting-edge business solution.
  • We’ve come up with a number of innovative tactics and solutions to help you feel more at ease using our IVR services. For example, there is an option called “Is Sticky,” which allows you to stay with the same agent you were speaking with. This option not only saves you time, but it also allows you to keep talking to the same agent even if the call is disconnected.
  • Voice broadcasting allows you to make immediate outgoing calls and engage with your consumers.
  • Your agents and you are quickly notified by Bulk SMS and Email for various situations such as missed calls.
  • The IVR may be coupled with third-party, CRM, and other applications to receive a real-time unified picture of customer data.

Language options

We believe that an IVR service should be able to accommodate its clients’ various needs and backgrounds by providing flexibility. As a result, we offer a variety of language options for you to customise your voice greeting for your customers and ensure that they receive the most personalised welcome possible.

Parallel Ringing

Different users are linked behind your front-end business contact number, you want to make sure that no caller is kept waiting for long periods of time. As a result, when you utilise the The SMS World IVR service Chennai, your incoming call will ring to all of your users at the same time, boosting the possibilities of a quicker resolution.

Flexible user mapping

The SMS World IVR Service Provider in Chennai ensures that you have a scalable and dependable customer communication system that can adapt to your changing business requirements. With only a few clicks, you may add or remove users. You can even designate various users for weekends and working/non-working hours, depending on your needs.

Call Routing Options

The ability to route calls to specific cell phone numbers is one of the most important aspects of an IVR system. Businesses can choose from a variety of call routing choices based on how their teams function. This could be simultaneous routing or one-on-one call routing to a collection of phone numbers for a predetermined period of time.

About The SMS World IVR Service Provider Chennai

IVR solutions have enabled corporations to foster seamless communication between all clients, stakeholders, and team members of corporate organisations across all countries and industries. The SMS World IVR Service Chennai believes strongly in the importance of clear and professional communication, and we’ve seen how IVR can help with that. Because of the sophisticated and innovative technology it is built on, The SMS World IVR Service Chennai has been one of the market leaders. Bulk SMS, API SMS, OTP SMS, and Voice SMS are just a few of the possibilities available at The SMS World.

Why should you use The SMS World as your IVR service provider Chennai?

Regardless of the size of the organisation, the well-organized IVR communication system projects an impressive and professional image.

99.9% uptime of your calls

Our IVR system is protected by industry-standard data security procedures that include impenetrable privacy and security barriers. Several solutions for improving data security are available through Amazon Web Services, including security groups, encrypted data storage, secure and tailored access, and so on. To provide a secure IVR service, we also provide advanced security features like security groups and network access control lists.

365*24*7 customer support

Our customer support team will be available to you 24 hours a day, 7 days a week to assist you in getting the most out of The SMS World. Whenever you have a problem with our IVR service, our professional support team will be available to help you. You can reach out to our team via phone, email, a ticket, or live chat at any time if you have questions about the IVR service we provide.

Over 1000 customers have put their faith in us

We are now trusted by over 1000 businesses in Chennai, and we are the leading cloud communication provider in emerging markets, serving a variety of industrial verticals. With over 100 employees worldwide, we provide unrivalled reliability and intelligence to our clients by enabling business communication via voice, video, AI, and messaging via our smart platform.

Interactive voice response / IVR Service Provider Chennai

Interactive Voice Response (IVR) is an automated call management solution that greets clients with a personalised greeting and provides a menu of options from which to choose the required enquiry. The hosted IVR system (IVRS) from our provider lets you tailor the service for your consumers.

Including IVR – Interactive voice response – in a business number allows clients to access their preferred department via IVR voice, which promptly answers their questions.

IVR Service Provider Chennai for business

Greet your customers with a polished IVR menu that directs them to the correct location via call routing. IVR answers consumer questions by reaching out to them over the phone utilising call distribution or by auto-attending by leaving a voice message.

The Benefits of an IVR Solution

  • Pre-recorded IVR Service

Add a personalised greeting IVR audio message to your business number, complete with professionally prepared content. It enables your customers to quickly fix their issues by selecting the appropriate IVR option.

  • Automate customer support

Any firm can automatically address customer support concerns through IVR voice messages using an IVR solution. In IVR, an automated solution for your consumers saves time and money in terms of human resources.

  • Calls are sent to the appropriate agent

Any organisation can use an IVR system to route calls to available agents depending on time and capabilities. Through skill-based and time-based routing, IVR solutions automatically assign client calls to agents.

  • Handle a high volume of calls

A business’s IVR solutions can handle multiple simultaneous calls. Any business that has an IVR message integrated with it can handle a high volume of calls and route them to assigned users.

  • Increase Professionalism

A greeting IVR music for your business number enhances your company’s values, resulting in a high positive impact on your customers. It always results in improved business branding.

  • Reduce operational cost

The expense of implementing an IVR solution into your company will be minimal. The cost of human resources and hardware is reduced with an automated IVR system, and it is location agnostic.

FAQ’s About IVR Service Provider Chennai

What is IVR Service Chennai ?

A voice response system is known as IVR. Pre-recorded voice menus are played by an automated phone system. Upon receiving an incoming call the system automatically routes it. Incoming callers can obtain information through a voice response system of pre-recorded instructions without speaking to an agent, as well as use menu options via touch tone keypad selection or speech recognition to have their call routed to specified departments or specialists.

How does IVR Service Chennai work?

IVR (interactive voice response) is a feature of an automated business phone system that interacts with callers and collects information by presenting them with a menu of options. It then takes actions based on the caller’s responses via the telephone keypad or voice response.

Which is the best IVR service provider Chennai?

The SMS World allows people to communicate with one another, businesses to expand into new areas, and everyone to attain their full potential. We provide Voice SMS, Bulk Text SMS, Interactive Voice Response (IVR) System, and much more for businesses around Chennai. The SMS World is the building block that enables you to keep in touch with your consumers efficiently across calls and SMS, powering 3 million client engagements every day. 500+ companies of all sizes rely on The SMS World Platform.

How much does an IVR service Chennai cost?

It mainly Depends on the package you avail The SMS World provides you the IVR service at an extremely competitive price.

How can I get IVR service for my business?

Just connect with our representative via call or visit our website and get a super easy IVR setup with greetings, keypress agent routing, call recording and many more useful features.

What are the advantages of using an IVR Service Chennai?

It automates the call-receiving process, allowing a small business to meet multiple client demands without having to hire many helpers. As a result, an IVR system can help a company’s image while saving money. Human errors are also reduced when automation technology is used.

How can I avail IVR services Chennai?

IVR stands for Interactive Voice Response and is an automated telephony system that can manage any volume of calls from your consumers. We offer smart IVR service configured with a virtual IVR number at The SMS World, the leading IVR service provider. Our cutting-edge IVR technology boosts productivity and customer satisfaction by allowing you to map departments and agents to extensions, allowing you to connect with consumers and routing calls to the right agent or department.
Allow our IVR system to do more for you: collect data, generate extensive statistics on your business calls, talk with your customers, provide self-service, or connect them to the appropriate agent, for both inbound and outbound campaigns.

Is IVR a good alternative for small businesses?

For startups and small enterprises, interactive voice response (IVR) is a good way to provide customers with a broader view of the company. The caller can simply connect to several departments like sales, support, and so on via an IVR system. Only a firm that wants to expand can try to improve its customer experience and treat consumers well at every touch point.

Will your hosted IVRs work with my existing phone system?

Yes! Your Existing number can be converted into an IVR, it just requires diverting all your calls to our system number and you are ready to go.

How much does it cost to transfer my current phone number to your system?

It depends on the package you avail or the one with which you are working with currently.

Which types of Chennai IVR numbers are available?

An IVR number is a phone number with cloud telephony capabilities that automatically answers and directs your customers’ calls without the need for human participation. An IVR number can handle incoming calls and your company message may be given to them without difficulty.

You can use toll-free or local numbers to build up your Chennai IVR system.